Many of you know that I have been working at a salon for the past three months. I work as a receptionist and it's been fairly fun experiences. I get to see/meet different clients = different types of people. Most clients are kind and nice. But just sometimes, we get those women who think they rule and own us.
The other day, I picked up the phone as always and there was this client who has been one of the longest client at the salon. I have never seen her yet, but I know her name.
Me: "Good afternoon, {my salong's name} How can I help you?"
Client: "Hi. I want to make an appoint with B either tomorrow or Friday."
Me: "I am so sorry, but B is already booked up through the weekend. Is there any day that you would like to come in next week?"
Client: "No, I want to come in this week."
Me: "Well, B has been all booked since last week, can anybody else do your nail?"
Client: "No, I don't want anybody else to touch my nail."
Me: (
Big Sigh in my mind)"I am sorry, then I will need to book you next week..."
Client: Are you telling me to go somewhere else to get my nails done?"
Me: Of course not, it's just that B and K are very popular and sometimes you need to call in a week early to book the appointment."
Client: I've been going there for years and I've never had the problem booking with him.
Me: I am sorry.
Client: Ask B if you could squeeze me in...
Me: {Really really pissed off by this time} Sure.
Now I have to ask my boss.
Boss: "What does the computer(clender) say?"
Me: "Um.. you're booked."
Boss: "Then I'm booked. Tell her that."
I am now in between my boss and his client.
Me: "I've been saying that she's booked, but she is very pursistant about it."
Boss: "Who is it?"
Me: "M.R"
Boss: "{big big sign} give her my lunch spot."
Me: "okay"
So this client got the appointment she wished. You know, this is why certain people think they can call and make a last minute appointment. They think they are special because my boss and another boss try to accomodate their clients doing whatever possible.
On the other hand, me and my other receptionist C look bad because we have to tell them first that our calender is booked.
So, yesterday I go in to work and the next thing I know, my boss tells me he needs to talk to me. I smelled something bad.
Boss: "So you know M.R. came in yesterday right?"
Maki: "Yes."
Boss: "Well, she complained about you that you didn't want her to come in."
Maki: "What!?"
Boss: "I know, I know. Don't worry, we know it wasn't the case. She is a very difficult client and she gets angry when anybody said we can't take her.
Maki: "I told her what I saw on the screen that you're booked. I was nice about it"
Boss: "I just want you to know that you rule the the world in the salon. You book the appointments. Don't let customers tell you what to do. Be firm about it."
Maki: "{I was firm about it} Yes, I understand."
Boss: "Okay, don't worry, we told her that you're the nicest girl on the planet."
So my dear readers, I have been upset about it. I got the first complaint yesterday from someone who thinks she can do whatever she wants and telling a lie that I was mean to her. What? Mean? Are you sure you're talking about me? The other girl C was there when all went down and she told me, "Man, we have no idea what her problem was. We kept telling her Maki is a nice girl, but she went on and on how mean you were.. We laughed."
Yes, I say this.
Bitch. I don't usually use this word unless someone really, I mean REALLY makes me angry and I don't get angry easily. I talked to a friend of mine who works at one of Starbucks last night about it and she told me there are ton of those that she deals with at her work. Apparently they even have a black list and they have all the right to kick out customers who mistreat their employees. I did not know that! That's kind of cool.
I was feeling down because of this, but do you know what happens when you're feeling blue? Awards! Yes, my blogging friends have given me several awards. Because I was slow on posting the awards, three of my friends have giving me the same award.
Cloie over @
Orchestrated Destiny
BakerGirl @ An Extended Vacation
Kaitlyn @ unturned.barbie
gave me the cute Lemonade Award!!! Thank you so much, my lovely Girlies!!! Sorry it overlapped because I didn't post the first time I got the award from Cloie, but still, I'm graterful that you all thought of me!!! You cheered me up!
Now, my dear friend Carrin over @ Carrin's Comments gave me another award. Thank you my Sweet! I like the phrase "Measures Up!" I will treasure it:)
Now I need to follow the rules and pass these two wonderful awards to well deserved bloggers. I have to get ready to go to work now, so I will post all the recepients I will pass these award to tonight, so make sure to check back later when you can!! I poromise I will follow through this time. Thank again, Cloie, BakerGirl, Kaitlyn and Carrin for making me feel better going in to work today!
xoxo
UPDATE (Jan. 10 @ 3am)
So, I'm done with painting and back to blogging. I am starting from where I left off - I think I need to pass these two awards to my favorite bloggers.
First, for the award "Pink Lemonade" (God, I love that name) - I have to give link love to the person who gave you the award and secondly, nominate ten of your favorite bloggers to receive the Lemonade Award.. I will pass this on to..
1. Rene over @ Not The Rockefellers
2. Colby over @Spittin'(out words) like a Llama
3. Sara over @ Blogging in Bed
4. Needsleepy over @I barely survived yesterday and it is today already!
Second award's rules are:
Rule 1 - Say a nice thing to a man in your life.
Rule 2 - List at least 6 ways you measure success in your life.
Rule 3 - Assign 5 other worthy blogs
So, I told my husband that he is becoming a better father each and everyday. He was afraid to be a father before we had Ju Ju, but I see so much change in him. He tries and helps me more with the girls and do stuff around the house for me. He was very happy to hear it from me.
At the end of the day, if I know that I am a great mother to my daughters, wife to my husband, sister to my younger sisiter and daughter to my parents, then I think I am successful. Teaching my daughters the meaning of "Love" and the importance of "kindness" and "honesty" weighs a lot in my book as well... Success is not about money (although it looks like it some times), but to become a decent human being, at least that's what I believe.
I will pass this award on to...
1. Alev over @ Bad Seed
2. LadyStyx over @ LadyStyx's Blog
3. Hollylyn over @ If I were really skinny
I am sorry, it's 3am - I can't nominate total 15 people all at once.... I tried and I will have to post more deserving friends later on. Wait, I've been saying the same thing to the other awards that I had received also. I'm in trouble! But, sleep is important, too! Goooood nigggghht!